Raising a complaint
If a job booked through this site went wrong, here is the route, the deadlines and who else can step in.
Last changed September 2026. Write to hello@conroeroofworks.com or dial (936) 282-5731.
Follow the steps in order. Each one has a timeframe attached so you know when to expect something from us, whether the roof is in Conroe or anywhere else in Montgomery County.
Get it to us, by phone or email
Ring (936) 282-5731, say it's a complaint and request a callback, or write to hello@conroeroofworks.com. Give us the address of the property, when the estimate was given or the work was done, what you were told would happen, what actually happened, and any photos. If the crew is still on your roof, say so straight away; that gets dealt with the same day.
Day one: a person acknowledges it
Inside one business day someone, not an auto-reply, confirms we have your complaint and tells you who's handling it.
Day ten: a written answer
Inside ten business days you receive a written response covering our findings, the action we'll take, and the date it will be done by. For workmanship complaints we visit the roof before anything else; looking comes before arguing. Where the workmanship warranty from the contractor, or the manufacturer's warranty, covers the fix, we set up the repair. Where it doesn't, we put the reason in writing.
We take it up with the contractor
The roofing was done by an independent contractor under the agreement between you and that contractor. We booked the job and we picked that contractor, so complaints about either one land with us. When the problem lies with the contractor's workmanship, we take it to them for you and stay in the loop until it's settled. The referral disclosure describes the arrangement.
Still not fixed? Go around us
Going through us is optional. If we haven't put things right to your satisfaction, there are other doors. Texas has no state-level license for this trade, so the Texas Attorney General's Consumer Protection Division is the place for consumer complaints; use the File a Consumer Complaint option at texasattorneygeneral.gov. Questions about code or inspections go to the building department of whichever city issued your permit. If the contractor happens to be registered or licensed with the state, that agency can look into workmanship. None of this takes away rights you hold under your agreement or under Texas law.
If the complaint is about an insurance claim
When the complaint involves a storm, hail or wind claim, the carrier's ruling belongs to the carrier. We document the damage; we don't decide what's covered, and a deductible is never waived, absorbed or quietly covered by anyone on our side. If you believe the contractor mishandled the claim, let us know. If you believe the insurer did, your state's insurance department handles those complaints.
What we keep on file
Every complaint is logged, along with the action taken and its date, and the log is kept for two years. It also feeds the decision about which contractors stay on our list. Repeated complaints about one contractor end our relationship with them.