Terms and conditions
Everything you're agreeing to when you book an inspection or sign for a roof through this site, in ordinary words.
Open any question below for the answer. If something isn't covered, phone (936) 282-5731, or send a note to hello@conroeroofworks.com, before you sign anything.
Who runs this service, and who is on the roof?
Conroe Roof Works is run locally and serves Conroe and the rest of Montgomery County, Texas. The roofing itself is done by insured crews that hold general liability cover and workers' comp; ask and you'll get a certificate of insurance before the first shingle comes off. Texas has no state license for roofers, so insurance and paperwork are what we check instead. How a job is assigned to a crew is set out in the referral disclosure.
Is the inspection really free, and how long does the price hold?
Yes. A roof inspection costs nothing. The estimate that follows is broken down line by line and stays valid for 30 days. Any dollar figures you read on this website are 2026 planning ranges for Montgomery County, there to help you budget; the written estimate you receive is the number that counts.
How are hail and storm claims handled?
If insurance pays for part of the job, you are the one who files the claim, you stay in control of it, and you remain the policyholder throughout. Our part is to document the damage, meet your adjuster if you want us there, and build to whatever scope the carrier approves.
We won't waive a deductible, absorb it, rebate it or offset it, and we won't hand over anything of value to win a claim. That's in line with Section 27.02 of the Texas Business and Commerce Code. We aren't public adjusters, and contingency agreements aren't something we sign.
Who takes care of the permit and the HOA?
When the city requires a permit, we pull it, show it as a line on the estimate, and schedule the work only once it's issued. Approval from a homeowners' association or architectural-review committee is up to you as the owner; we hand you the samples and specifications they ask for, and if you'd like we file the application too.
When do I sign, and when does money change hands?
No work starts until a written agreement is signed. At signing, a deposit pays for the materials ordered for your roof, and the remaining balance falls due when the job is finished. If you're financing, approval happens before anyone arrives. Crews never take payment on site.
What does the warranty actually cover?
The manufacturer's warranty is registered in your name and runs on the manufacturer's own terms. Your agreement states the workmanship warranty. Neither one covers storm damage beyond what the roof is rated to withstand, damage caused by other trades, or problems arising from alterations made without a permit.
What happens when rain is in the forecast?
Roofing waits on the sky, so every date we give you is a target. If rain is expected inside the working window, the roof stays closed, and whatever is opened during a day is dried in before the crew leaves that evening.
What if we end up disagreeing?
Texas law governs these terms. Put any complaint to us in writing first; fixing a problem beats arguing about it. The Texas Attorney General's Consumer Protection Division also accepts consumer complaints. Our complaints policy walks through the steps and timeframes.